Appropriate for courses in Knowledge Management. Thoroughly revised to reflect today's latest tools technologies and best practices this hands-on guide walks students through the development of a state-of-the-art enterprise Knowledge Management Platform that can leverage a company's existing investments in intranets data warehousing data mining groupware and other technologies. It offers a complete roadmap for building KM systems incrementally-with each step delivering new business value and seamlessly building on the work that preceded it. Students gain hands-on experience by through their own KM projects.